FAQ – Frequently Asked Questions

Frequently Asked Questions (FAQ)

Below, you'll find answers to the most frequently asked questions about shopping in our online store. If you don't find the answer to your question, feel free to contact us!

1. Orders & Shopping

❓ How can I place an order?
✅ You can place an order online by adding products to your cart and proceeding to checkout. Just provide your shipping details, choose a payment method, and confirm your order.

❓ Do I need to create an account to place an order?
✅ No, you can shop as a guest. However, creating an account gives you extra benefits like order history and exclusive discounts.

❓ Can I modify or cancel my order after placing it?
✅ Yes, but only before processing begins. Contact us as soon as possible if you need to make changes.

❓ Can I reorder a previous purchase?
✅ Yes! If you have an account, you can reorder past purchases with one click in the "My Orders" section.

❓ Can I add an item to an already placed order?
✅ Unfortunately, no. However, you can place a new order and contact us to request combined shipping.

2. Payments

❓ What payment methods are available?
✅ We accept online payments (bank transfer, credit card, BLIK, PayPal) and cash on delivery (for domestic orders).

❓ Can I pay upon delivery?
✅ Yes, cash-on-delivery is available for domestic shipments.

❓ Is the payment process secure?
✅ Absolutely! We use encrypted connections and verified payment systems for security.

❓ Can I receive a VAT invoice?
✅ Yes, just select "VAT Invoice" and provide company details at checkout.

❓ Can I pay in a currency other than PLN?
✅ Yes, for international orders, we accept EUR, USD, and other currencies depending on the delivery country.

3. Shipping & Delivery

❓ What are the shipping costs?
✅ Shipping costs depend on the selected delivery method and destination country. Full details are available in the "Delivery Information" section.

❓ Do you offer free shipping?
✅ Yes! Orders over 150 PLN within Poland qualify for free delivery.

❓ How long does delivery take?
✅ Domestic shipping: 1-3 business days
✅ International shipping: 5-14 business days, depending on the country

❓ Can I track my order?
✅ Yes! You will receive a tracking number once your order is shipped.

❓ Do you ship internationally?
✅ Yes, we ship to many EU and non-EU countries.

❓ Can I have my order delivered to a parcel locker?
✅ Yes, we offer delivery to InPost parcel lockers.

❓ What should I do if my package is delayed?
✅ Contact us, and we will check the status of your shipment.

❓ Can I pick up my order in person?
✅ Currently, we do not offer in-store pickup.

4. Returns & Complaints

❓ Can I return a purchased product?
✅ Yes! You have 14 days to return a product without providing a reason.

❓ How do I make a return?
✅ Fill out the return form and send the product back to our address.

❓ Do I have to cover return shipping costs?
✅ Yes, unless the return is due to our mistake.

❓ What should I do if I received a damaged product?
✅ Contact us and send a photo of the damage – we will replace the product.

❓ How long does it take to process a complaint?
✅ Complaints are typically processed within 14 business days.

❓ Can I exchange a product for another one?
✅ Yes, but first, return the unwanted product and place a new order.

5. Discount Codes & Promotions

❓ How do I use a discount code?
✅ Enter your promo code at checkout and click "Apply Code".

❓ Why isn’t my discount code working?
✅ Check if the code is still valid and if you meet the promotion’s conditions.

❓ Can I use multiple discount codes on one order?
✅ No, only one promo code can be used per order.

❓ How can I get a discount code?
✅ Sign up for our newsletter or check our current promotions.

6. Account & Customer Information

❓ How do I create an account?
✅ Click "Register", enter your email and password, and follow the instructions.

❓ Can I change my account details?
✅ Yes, you can update your details anytime in the account settings.

❓ I forgot my password – what should I do?
✅ Click "Forgot Password" and follow the reset instructions.

❓ How can I delete my account?
✅ Contact us to request permanent account deletion.

❓ Is my personal data secure?
✅ Yes, we strictly follow data protection regulations (GDPR).

7. Customer Support

❓ How can I contact you?
✅ You can send an email, call us, or use our contact form.

❓ What are your customer service hours?
✅ We respond to messages Monday to Friday, 9:00 AM - 5:00 PM CET.

❓ Can I get advice on products?
✅ Yes! We’re happy to help you choose the right products – just reach out!

Didn’t find the answer you were looking for? Contact us – we’re happy to assist you! 😊